Compare
AI voice agent vs IVR
“Press 1 for sales” loses callers. A conversation keeps them.
| IVR | dinus.voice AI voice agent | |
|---|---|---|
| How callers interact | Press numbers on a fixed menu | Talk normally, ask anything |
| Languages | Recorded prompts in one or two languages | 11 Indian languages, follows the caller’s language |
| Answers questions | Only what the menu covers | Answers from your business facts |
| Books and qualifies | No | Books appointments and collects details |
| Outbound calls | Robotic pre-recorded messages | Real two-way conversations with every lead |
| After the call | Nothing | Summary, recording and WhatsApp follow-up |