Frequently asked questions

Go to dinus.in/app, click Sign up, and enter your name, business name, email and a password of at least 8 characters. You land straight in the dashboard.

New accounts get free welcome credits for test calls and first real calls. Talking to your agent in the browser is always free.

Yes. Team → Invite sends a link. Roles: Owner (everything, including billing), Manager (agents, calls, campaigns) and Viewer (read-only).

Click Forgot password? under the password box on the log in page and enter your login email. A link to set a new password arrives within a minute and works for 1 hour.

Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English, including mixed speech like Tenglish and Hinglish. With Switch to the caller’s language on, the agent changes language if the caller replies in another one.

Yes. Set the agent’s language and write the opening line in it. It greets in that language and switches only if the caller answers in another.

Pick a voice from the voice library; premium voices sound the most natural. The agent can say small words like “haan ji” or “avunu andi” while thinking, and play a soft office background. You can also use your own cloned voice, with the speaker’s permission.

The agent starts speaking about a quarter of a second after the caller stops. It stops when the caller interrupts, and it ignores background noise.

Fill the agent’s Knowledge: products, prices, timings, offers, addresses and answers to common questions. The agent only says what is in its instructions and knowledge.

Only between 9 am and 9 pm India time, and only within the calling hours you set. It also remembers earlier calls with the same person.

Yes. Add a transfer number on the agent. If the caller asks for a person, the agent hands the call over.

On the Numbers page, choose a city, click Search, then Buy. The first payment covers setup and the first month and comes from your credits. Then pick the agent for the number.

Rent renews every 30 days from your credits. If there aren’t enough credits, the number’s calls pause until you pay.

Yes. Anyone who calls the agent’s number is answered by the AI, day and night. Customers who call back after a missed call are answered too.

Yes, by forwarding it to the agent’s number. Your callers keep dialling your usual number and the AI answers. On most Indian mobile networks, dial on your business phone: **21*<AI number># for all calls, **61*<AI number># only when you don’t answer, or **67*<AI number># only when you’re busy. Dial ##21#, ##61# or ##67# to stop. For a landline or office phone system, ask your operator to set call forwarding.

Campaigns → New campaign: name it, pick the agent, add contacts and click Create campaign. Then click Start calling.

Upload an Excel (.xlsx) or CSV file, paste rows like phone,name, or connect a Google Sheet. One column must be called phone. Extra columns (city, course, amount) can be used in the script, like {{city}}. Duplicates are skipped.

Yes: Excel template · CSV template. The same links are on the Campaigns page.

In Google Sheets choose Share → Anyone with the link → Viewer and paste the link. New rows are picked up every 10 minutes and called automatically.

Busy and unanswered numbers are retried, 3 attempts per number by default, 2 hours apart. If someone asks to be called later, the agent books that time and calls then.

Anyone who asks not to be called is added to your do-not-call list automatically. You can add numbers yourself on the Campaigns page. These numbers are never called.

Yes. Every call is recorded and stored securely. Open any call to play or download it.

The full conversation as text, a short summary, the result (interested, booked, call back, not interested and so on) and the details the agent collected, such as name, budget or preferred time.

Yes. Export any campaign, or all calls for a date range, as a file that opens in Excel.

Yes. Add a webhook URL on the agent and every call’s details are sent there right after the call.

On WhatsApp → Setup, either scan a QR code (works like WhatsApp Web, ready in seconds) or connect the official WhatsApp Business API with your Meta account. Scanning is unofficial: WhatsApp can ban numbers that send many automated messages, so use a spare number. The official API is ban-safe; Meta charges you a small fee per message you start.

WhatsApp lets a business message someone who hasn’t written in 24 hours only with a template approved in Meta. Add your template names on the Setup page: the template goes first and your details follow as soon as the customer replies.

Yes. Each campaign can use your default messages, its own messages and files, or no WhatsApp at all.

If they reply STOP, they are added to your do-not-call list and get no more messages or calls.

No, it is included in selected packages. The Billing page marks which packages include WhatsApp follow-ups.

By the minute of talk time, from your monthly plan first, then minute packs, then rupee credits. Premium voices use minutes faster than standard voices. See pricing.

A minute pack is a one-time purchase and its minutes never expire. A monthly plan renews each month with fresh minutes; unused plan minutes end with the month, and extra minutes are charged from credits.

Your rupee balance. Credits pay for calls when you have no minutes left, and for business number rent. Top up any amount on the Billing page.

On the Billing page, pick a package or add credits, then pay by UPI using the QR code or UPI ID shown and enter the payment’s UTR number. Minutes or credits are added as soon as the payment is confirmed.

No. Prices are shown before GST, which is added at checkout.

Calls and campaigns pause until you buy a package or add credits. Nothing is lost; campaigns carry on where they stopped.