Customer service line
Answers loan and policy questions and raises service requests. Answers your business number 24x7.
Opening line
Namaste, thank you for calling {company}. How may I help you?
Spoken in your customer’s language. Words in braces come from your business details or lead list.
Call steps
- Verify the customer with registered number
- Answer EMI, statement or policy questions from facts
- Raise a request and share the reference
- Transfer complaints
You fill in
- Products
- Service request types
- Branch timings
Details collected on every call
customer_idrequestreference
Hand-off to your team
Never share account details without verification. Transfer complaints.
WhatsApp after the call
Your request {reference} with {company} is registered.
Call settings
Questions
What does the customer service line agent do?
Answers loan and policy questions and raises service requests. Answers your business number 24x7.
What do I need to fill in?
Products, Service request types, Branch timings. Everything else is written for you.
What details does it collect?
customer id, request, reference, saved on every call summary.
Which languages does it speak?
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English.
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