Outbound template · Diagnostic labs

Home sample collection booking

Calls test enquiries and books home collection. Calls every new enquiry within seconds of it arriving.

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Opening line

Hello {name}, this is from {company}. You enquired about a test. Shall I book a home collection?

Spoken in your customer’s language. Words in braces come from your business details or lead list.

Call steps

  1. Confirm tests needed or prescription
  2. Share price and report time
  3. Collect address and pincode
  4. Book a slot and explain fasting rules

Objection answers

“Is it safe at home?”
Yes, our trained phlebotomist uses sealed kits and arrives in your slot.

You fill in

  • Test prices and report times
  • Service pincodes
  • Fasting rules

Details collected on every call

testspincodeaddressslot

Hand-off to your team

None

WhatsApp after the call

Call settings

Hours10:00–19:00
Retries2
Max length4 min

Questions

What does the home sample collection booking agent do?

Calls test enquiries and books home collection. Calls every new enquiry within seconds of it arriving.

What do I need to fill in?

Test prices and report times, Service pincodes, Fasting rules. Everything else is written for you.

What details does it collect?

tests, pincode, address, slot, saved on every call summary.

Which languages does it speak?

Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English.

Your first agent can be calling today.

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