COD order confirmation
Confirms cash-on-delivery orders and addresses before dispatch. Calls every new enquiry within seconds of it arriving.
Opening line
Hello {name}, this is from {company}. You placed an order for {product} worth {amount} on cash on delivery. Shall I confirm it?
Spoken in your customer’s language. Words in braces come from your business details or lead list.
Call steps
- Confirm the order and amount
- Confirm address and landmark
- Offer prepaid discount if any
- Note cancellations with reason
Objection answers
“I did not order this”
Sorry for the trouble, I will cancel it right away.
You fill in
- Delivery time
- Prepaid offer
- Return policy
Details collected on every call
confirmedaddress_okcancel_reason
Hand-off to your team
None
WhatsApp after the call
Your order {order_id} is confirmed and will be delivered in {days} days.
Call settings
Questions
What does the cod order confirmation agent do?
Confirms cash-on-delivery orders and addresses before dispatch. Calls every new enquiry within seconds of it arriving.
What do I need to fill in?
Delivery time, Prepaid offer, Return policy. Everything else is written for you.
What details does it collect?
confirmed, address ok, cancel reason, saved on every call summary.
Which languages does it speak?
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English.
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