Order support line
Answers order status, returns and exchange questions. Answers your business number 24x7.
Opening line
Hello, thank you for calling {company}. Please tell me your order number or phone number.
Spoken in your customer’s language. Words in braces come from your business details or lead list.
Call steps
- Find the order
- Explain status, returns or exchange from policy
- Raise a request and confirm
- Transfer complaints
You fill in
- Return and exchange policy
- Delivery partners
Details collected on every call
order_idissuerequest
Hand-off to your team
Transfer angry customers and refund disputes
WhatsApp after the call
Your request for order {order_id} is registered.
Call settings
Questions
What does the order support line agent do?
Answers order status, returns and exchange questions. Answers your business number 24x7.
What do I need to fill in?
Return and exchange policy, Delivery partners. Everything else is written for you.
What details does it collect?
order id, issue, request, saved on every call summary.
Which languages does it speak?
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English.
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