Feedback and review call
Asks customers how it went and invites a Google review. Works through an uploaded list with retries.
Opening line
Hello {name}, this is from {company}. Thank you for choosing us. Can I take one minute for your feedback?
Spoken in your customer’s language. Words in braces come from your business details or lead list.
Call steps
- Ask for a rating from 1 to 5
- Ask what went well and what to improve
- If 4–5, invite a Google review and send the link
- If 1–3, apologise and promise a call from the manager
Objection answers
“I am busy”
No problem, it is just one question: how would you rate us from 1 to 5?
You fill in
- Google review link
- Manager name
Details collected on every call
ratinglikedimprove
Hand-off to your team
Flag ratings of 1–3 for the manager
WhatsApp after the call
Thank you for your feedback! If you liked our service, a quick Google review helps us a lot: {review_link}
Call settings
Questions
What does the feedback and review call agent do?
Asks customers how it went and invites a Google review. Works through an uploaded list with retries.
What do I need to fill in?
Google review link, Manager name. Everything else is written for you.
What details does it collect?
rating, liked, improve, saved on every call summary.
Which languages does it speak?
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English.
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